Resources
Frequently asked questions
Can't find what you're looking for? Reach out through our Contact page.
General
- What is CourtPOS?
- CourtPOS is all-in-one sports club management software — reservations, POS, payments, memberships, coaches, and analytics, built to work together on one platform.
- What sports does CourtPOS support?
- CourtPOS is built for padel, tennis, pickleball, badminton, squash, football/futsal, and multi-sport facilities. It's never positioned as padel-only, even though padel gets the deepest feature coverage today.
- Can I use CourtPOS for a single court, or only larger facilities?
- Both — Starter is built for a single-court operation, and the same platform scales up to Business and Enterprise for multi-court, multi-location operators.
Pricing & free trial
- Is there a free trial?
- Yes — Starter and Professional include a 14-day free trial, no credit card required. Business and Enterprise are demo-gated so we can walk you through multi-location or branded-app setup first.
- What happens when my trial ends?
- You'll be prompted to add a payment method to continue on a paid plan. Nothing is charged automatically without your confirmation.
- Can I change plans later?
- Yes — you can upgrade or downgrade as your club grows, and courts or locations above your plan's included allowance are billed at the published overage rate.
- Is there a discount for paying annually?
- Yes — paying annually gets you 2 months free compared to paying monthly.
Mobile app
- Do all plans get their own branded app?
- No — Starter and Professional players use the shared CourtPOS app. Only Business and Enterprise get a native app published under the club's own name and icon.
- Do I need my own app store account?
- Only if you're on Business or Enterprise and want your own branded app. Apple and Google require the club — not CourtPOS — to own that listing. We guide you through the setup.
Payments
- What does payment processing cost?
- Typically 1.4–2.9% + a small fixed fee, depending on your payment provider and region. This is separate from your CourtPOS subscription.
- Does CourtPOS store card numbers?
- No — payments are processed and tokenized by a certified payment provider. CourtPOS never stores raw card numbers.
Data & support
- How does CourtPOS compare to a generic booking tool?
- CourtPOS is built specifically for sports clubs — reservations, POS, payments, memberships, coaches and analytics work together on one platform, rather than being stitched together from separate booking, payment and CRM tools.
- Can I export my club's data?
- Yes — reports and financial data can be exported to CSV, and players or clubs can request a full data export for GDPR-aligned purposes at any time.
- How do I get support?
- Reach out through the Contact page and a member of the team will get back to you.

